At Özsu Nakliyat Logistics, customer satisfaction is a priority. This Refund and Returns Policy outlines the terms and conditions regarding refunds and returns related to our logistics and transportation services.
1. Scope of Services
Services provided by Özsu Nakliyat include logistics, transportation, warehousing, and related operational services. All services are delivered in accordance with agreed contracts and arrangements.
2. Return Conditions
Due to the nature of logistics and transportation services, physical returns are not applicable.
However, refund requests may be considered in the following cases:
- The service was not provided
- The service was delivered contrary to the agreed terms
- Operational errors caused by our company
3. Refund Conditions
In such cases, refund requests will be reviewed and, if deemed appropriate:
- A partial or full refund may be issued
- The refund amount will be determined based on the scope of the service provided
Refunds will be processed using the original payment method or another mutually agreed method.
4. Cancellation Requests
Cancellation requests are evaluated only if the service has not yet commenced.
If the operation has already started, refunds may be issued after deducting incurred operational costs.
5. Request Procedure
All refund or return requests must be submitted in writing. Requests can be sent via:
Email: info@ozsunakliyatlojistik.com
All requests are reviewed within 7 business days.
6. Policy Updates
Özsu Nakliyat reserves the right to update this policy when necessary. Any changes become effective once published on our website.
